Return & Refund Policy

Thanks for shopping at Natalie Lorence Make Up. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Natalie Lorence Make Up. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Natalie Lorence Make Up, you agree to the terms set forth below along with  Policy.

If there’s something wrong with the  you bought, or if you are not happy with it, you will not be able to issue a refund for your item.

Refunds

We at  ourselves to serving our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in stock, or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Natalie Lorence Make Up is not liable for damages that are caused to the items during transit or transportation.

We follow certain policies to ensure transparency, efficiency and quality customer care:

• We DO NOT allow returns on sold products – online or in retail outlets.
• We DO NOT accept returned goods, as we believe that customers should get the best quality products.
• Refunds are NOT given for any purchases made – be they online or in retail store.
• We DO NOT encourage exchanges of our products.
• We DO NOT engage in reselling used products and discourage the same, because we cannot ensure the best quality products for our customers.

For International Orders:

• We DO NOT support Exchanges or Returns.
• If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.
• Orders already in shipping cannot be returned, canceled or refunded.
• If you face any issues, please contact our Support Team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Group Make-up Class “Know Your Face” Workshop Cancellation and Refund Policy

Please note that due to our current reality, I request that we all do an antigen at-home Covid test on the morning of the workshop. Thank you so much in advance for staying safe.

The class will proceed as long as 50% occupancy is reached. If a class is canceled due to low occupancy, you will have the possibility to change your workshop date depending on availability.

The class fee is non-refundable unless a doctor’s note is provided or due to force major. It can be possible sometimes to switch to another date and is left at the discretion of the teacher.